Let Your Holiday Home With Rockstone
With more people choosing to take self-catering holidays in the UK every year, a holiday home can be a good investment. We offer a bespoke and personal service and are here to discuss your individual needs to help you to make an informed decision for your property. Our full management service allows you to leave the worry and hard work of letting your holiday home to us, which is a great reassurance to all of our owners, especially those that don’t live in the local area. Our small and friendly team are always on hand on behalf of our owners to ensure that your guests stay runs smoothly.
Rockstone Holiday Homes’ full management service includes:
Free consultation and advice
We will meet you at your property at a convenient time to review your accommodation and suggest any necessary improvements to help you maximise your property’s letting potential. We are here to support you through the process, from offering advice on a potential investment, to preparing your holiday home for letting, including fittings, industry standards, regulations and legal requirements.
Someone to contact 7 days a week
At Rockstone Holiday Homes, we consistently go that extra mile to ensure we deliver the very best service to all of our customers. We are available 7 days a week. Whether it’s our online booking system, email or telephone, we’re here to take bookings or handle any last minute problems a guest or owner might have. And in case we’re needed out of hours, there’s always an emergency contact available.
Detailed knowledge of the local area
Having grown up in Whitstable, Emily and Tom have years of local knowledge which is invaluable when speaking to guests keen for recommendations. We provide your guests with an extensive guest guide, from information on the local area, best restaurants and hidden secrets, to check in information and details on the nuances of your individual property.
Property checks before and after a booking
We check that your property is prepared before guests arrive, including leaving guest essentials, toiletries and cleaning supplies on your behalf. We also check on the condition of the property once the guest leaves, to make sure everything is in working order and left secure.
Online booking with real-time pricing and availability
Thanks to our fast and efficient online booking system, Rockstone Holiday Homes’ website offers real-time information on pricing and availability to help guests find and book their perfect holiday home.
Advertising through online travel agencies (OTA’s) and social media
You can reach even more customers with Rockstone Holiday Homes listings on OTA sites including Airbnb and Booking.com, and posts on our social media platforms.
Dynamic pricing strategy
We carry out weekly price evaluations for your property and set seasonal price plans, ensuring that your property maximises its earning potential whilst remaining competitive.
No upfront costs
We do not charge a set-up or marketing fee, so you will only ever pay for our services when you have paying guests.
Booking updates
We keep you up to date on all bookings with instant notification emails, plus you’ll have access to our owner portal so that you can review the booking calendar or plan time to use the property yourself.
Secure financial transactions
Rockstone Holiday Homes handles all booking related financial transactions on your behalf, as well as issuing confirmation details to guests.
Monthly account statements
We provide you with a monthly payout and statement detailing your income and expenditure, ensuring you have everything needed for your own accounts.
Unlimited use for owners
Rockstone Holiday Homes offer a completely flexible arrangement, enabling you to use your holiday home whenever you choose. Our only requirement is that you keep us informed so that the calendar isn’t open for bookings.
Legal support
We provide you with detailed information and support in complying with holiday home regulations and meeting your legal obligations as the owner of a holiday home.
Additional services offered by Rockstone Holiday Homes
We have our own reliable and thorough housekeeping and maintenance team in place to clean and oversee the maintenance of your property, which is essential to ensure guest satisfaction and good reviews to increase future occupancy.
For an additional charge, you can select from any of the following services:
Photography
We work alongside a trusted local professional photographer to stage your property for the perfect interior and exterior photos.
Cleaning services
We have a valued team of experienced cleaners who take great pride in preparing our holiday homes to the highest standard. A member of our management team will also inspect the property after each clean. In addition, we can arrange deep cleans, along with carpet and upholstery cleaning.
Linen hire and laundry services
We offer a cost effective hire of hotel quality cotton linen and towels, including a full laundry and pressing service. Alternatively, we offer a laundry service for your own linen and towels, including washing, drying and ironing.
Property maintenance
We work with trusted local tradespeople in the event that any maintenance work is required. This also includes garden maintenance and window cleaning.
Contact us for more information about letting with Rockstone Holiday Homes
Please get in touch with Rockstone Holiday Homes for further information about any aspect of letting your Whitstable holiday home or to book a free, no obligation visit to your property.
Call us on 07754068280 or email us at info@rockstoneholidayhomes.co.uk.
